Passing the NDIS audit is crucial for ensuring that your organisation meets the National Disability Insurance Scheme (NDIS) standards. Successfully navigating this process not only solidifies your compliance but also enhances your credibility and trust with participants and stakeholders. Here’s a step-by-step guide to help you pass the NDIS audit with flying colours.

Understanding the NDIS Audit

The NDIS audit assesses your organisation’s compliance with the NDIS Practice Standards and Quality Indicators. It ensures that you are providing high-quality, safe, and participant-centred services. There are two types of audits:

  • Verification Audit: For lower-risk providers, typically involving a desktop review of documentation.
  • Certification Audit: For higher-risk providers, involving both a review of documentation and an on-site assessment.

Steps to Pass the NDIS Audit

  1. Familiarize Yourself with the NDIS Practice Standards
    1. Thoroughly understand the NDIS Practice Standards and Quality Indicators relevant to your services.
    1. Regularly review updates and changes to ensure ongoing compliance.
  2. Develop Comprehensive Policies and Procedures
    1. Create detailed policies and procedures that align with the NDIS standards.
    1. Ensure these documents cover all aspects of your service delivery, including participant rights, risk management, and continuous improvement.
  3. Implement Robust Documentation Practices
    1. Maintain accurate and up-to-date records for all participants and services.
    1. Include detailed documentation of service delivery, incident reports, feedback, and complaints handling.
  4. Conduct Internal Audits and Self-Assessments
    1. Regularly perform internal audits to identify and address any areas of non-compliance.
    1. Use self-assessment tools to evaluate your readiness for the NDIS audit.
  5. Train and Educate Your Staff
    1. Provide ongoing training for your staff on the NDIS Practice Standards and your organization’s policies and procedures.
    1. Ensure that staff understand their roles and responsibilities in maintaining compliance.
  6. Engage with Participants and Stakeholders
    1. Foster open communication with participants and stakeholders to gather feedback and improve service delivery.
    1. Demonstrate how feedback is used to make continuous improvements.
  7. Prepare for the On-Site Audit
    1. Organise all necessary documentation and ensure it is easily accessible for auditors.
    1. Prepare your staff and participants for potential interviews with auditors.
  8. Continuous Improvement and Quality Assurance
    1. Establish a culture of continuous improvement within your organization.
    1. Regularly review and update your policies, procedures, and practices based on audit findings and feedback.

Key Areas of Focus

  • Participant Rights and Advocacy: Ensure that participant rights are respected and that they have access to advocacy services.
  • Governance and Operational Management: Maintain strong governance and operational management structures.
  • Provision of Supports: Deliver services in a manner that is safe, respectful, and responsive to participant needs.
  • Feedback and Complaints Management: Implement a robust system for managing feedback and complaints, ensuring they are used to improve service delivery.


Successfully passing the NDIS audit requires thorough preparation, comprehensive documentation, and a commitment to continuous improvement. By following these steps and focusing on key areas, you can ensure that your organisation not only meets the NDIS standards but also provides high-quality, participant-centred services.

Remember, the audit process is an opportunity to demonstrate your commitment to excellence and to enhance the trust and confidence of the participants and stakeholders you serve.